Spare Parts Administrator

Your opportunity

You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders, and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance with the client’s requirements, specifications, codes, and standard of business requirements.

Your Mission

• Manage customer requests for spare parts.
• Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices.
• Manage customer inquiries on spare parts pricing, availability and order processing.
• Follow-up on selected customer offers for spare parts to maximize sales.
• Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices.
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
• Manage customer payments terms with financial department.
• Coordinate logistics according to specificities of the country and requirements from customer.
• Process customer requests for return of spare parts and other spare parts-related claims.
• Manage customer information in the SAP, participate to reports.
• Promotion & assistance to customers for SSO.
• Follow up on non-conformity issues and work to provide resolution to customer.
• Leverage privileged customer interface position to maximize sales potential.
• Participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics.
• Able to work independently and under pressure.
• Able to manage priorities and multiple customer requests.
• Expertise in Excel, SAP is a plus.
• Certificate in Logistic is a plus.
• Knowledge of order management process.
• Excellent communication skills, both written and verbal